FAQ

Frequently Asked Questions

What materials does SRK Jewells use?

All our jewellery is crafted from certified 925 Sterling Silver or genuine Gold. Every piece is BIS Hallmarked, guaranteeing the highest purity and quality standards.

Are SRK Jewells pieces genuine?

Absolutely. Seth Radha Kishan Jewellers has built its reputation on authenticity. Every piece comes with a BIS Hallmark certification card confirming its purity.

How do I care for my jewellery?

Store in a cool, dry place away from perfumes and lotions. Clean gently with a soft cloth. Avoid contact with water while wearing. We offer free lifetime polishing on all SRK Jewells pieces.

What is your return policy?

We offer 30-day hassle-free returns and exchanges. Items must be in original, unworn condition with all packaging intact. Customised or engraved items cannot be returned.

How long does delivery take?

Standard delivery: 3–7 business days. Express delivery (1–3 days) available at checkout for select pincodes.

Do you offer gift wrapping?

Yes! All orders come in our signature SRK Jewells gift-ready packaging — perfect for gifting. Add a personalised message at checkout.

How do I find my ring size?

Measure the inside diameter of a ring that fits you and match it to our size chart on each product page. Contact us on WhatsApp for a free ring sizer sent to your door.

Is my payment secure?

Absolutely. We use industry-standard SSL encryption and support UPI, cards, net banking, and easy EMI options.

How can I reach SRK Jewells?

Email us at support@srkjewells.com or WhatsApp at +91 98765 43210. Follow us on Instagram @srk.jeweller.